How to contact ExpressGang?
You can contact us by sending an email to info@ExpressGang.com. Please avoid sending duplicate requests as it will only increase our workload and slow down responses to you.
For urgent matters, you could contact us directly via our Chat ,office hour is between 8:30 to 18:00 HKT/GMT+8 (lunch break between 12:00 and 13:30), Monday through Saturday except public and statutory holidays observed in Hong Kong.
We understand the importance of addressing your questions and concerns in the most efficient manner and we will try to give you a reply within 24 hours via Customer Service. Please remember to check your email folders if a reply does not reach you after a reasonable period of time.
What is the declaration on the shipping label?
We generally send the item by a personal name and mark the item as a gift in plain package. The name of product category will normally be used as declaration, and the declaration valued of for most countries is a random value between $10 to $32 US dollars. Besides, without specific request, invoices/receipts are never included in the packages.
What payment method is accepted by ExpressGang?
ExpressGang accepts two methods of payment. Firstly, payment can be made by signing up to PayPal and using your PayPal available balance (funded by a verified bank account or credit cards).
Is it safe to shop on-line at ExpressGang.com?
At ExpressGang.com, we guarantee your privacy and on-line shopping safety.
We are secured by a Godaddy 128bits SSL certificate to ensure that your personal information is encrypted and secure when you communicate with Chaarly.com
We do not store any credit card information. All billing information is processed by PayPal.com, an online platform owned by eBay, considered the most trustworthy worldwide today. PayPal employs multiple industrial security technologies, And or Mercadopago an online platform owned by Mercadolibre an associate from eBay.
We occasionally send out email promotions and newsletters to our customers. These e-mail are sent very sparingly (approximately 1 per month). You can opt-in and opt-out at any time.
We will never share your personal and private information with anyone, and any personal information collected by us is only used to properly process and deliver your order.
Are we trustworthy?
We have customer service employees specializing in English and Spanish, and the customer service is often top notch, and problems are usually resolved in a timely and professional manner.
Who are we? Where are we based?
ExpressGang.com is a Miami-based online shopping site who specialises in selling globally a wide range of inexpensive electronic goods and other related items. Some of the most popular gadgets available on Chaarly include toys, cell phones and computer accessories, rechargeable batteries and chargers, and other novelty items.
With over three thousand new products uploaded every month, Chaarly.com is one-stop shopping site for all electronics lovers. Most importantly, while people form countries nearby China are enjoying the wide range China-made goods at relatively low price, we are dedicating ourselves to bring the same products to another side of the world at the similar price as you would paid if you were in China.